Returns, Warranty & RMA Policy
The process, evidence, timing, and remedies that apply when a business customer reports a delivery discrepancy, transit damage, or component non-conformance.
Effective date: August 11, 2026
Scope and order precedence
This policy applies only to business-to-business purchases from SupplyICs. A signed supply agreement, accepted quotation, proforma invoice, purchase order acknowledgment, or RMA authorization may contain order-specific terms. If an order-specific term conflicts with this policy, the order-specific term controls.
1. Check the shipment promptly
Inspect the external carton, labels, quantities, part numbers, packaging, and visible condition immediately after delivery.
- Shortage, wrong item, visible damage, or packaging discrepancy: notify us in writing within 5 business days after delivery.
- Concealed transit damage: notify us and the carrier within 5 business days after discovery and retain all packaging for inspection.
- Unopened standard-stock return: request approval within 14 calendar days after delivery. Approval is discretionary and no return is accepted without a written RMA.
- Functional or authenticity claim: submit the claim within the applicable warranty period in Section 2.
2. Warranty period and coverage
Unless the quotation or invoice states a longer period, the standard warranty period is 90 days from the invoice date. An order may receive an extended warranty of up to 180 days only when that period is stated on the quotation, proforma invoice, invoice, or order acknowledgment.
During the applicable period, SupplyICs warrants that delivered components will materially match the agreed manufacturer part number, quantity, condition, and documented specification. The warranty does not guarantee suitability for a buyer's design, application, qualification program, or regulatory approval unless expressly agreed in writing.
3. Evidence required
Send the following to [email protected]:
- SupplyICs invoice number, buyer PO number, part number, affected quantity, and delivery date.
- Clear photos of the carton, shipping label, product labels, packaging, component markings, and the reported issue.
- Date code, lot code, test setup, observed failure, expected result, and the number of units tested and failed.
- For a functional non-conformance claim, an independent test or failure-analysis report from an ISO/IEC 17025-accredited laboratory, unless SupplyICs waives that requirement in writing.
A third-party laboratory report is not normally required for an obvious shipping shortage, an incorrect part, or visible transit damage. We may request representative samples or additional test data before authorizing a full-lot return.
4. RMA process
- Submit the claim: provide the information in Section 3 before the applicable deadline.
- Initial review: we normally acknowledge a complete request within 2 business days and may ask for more evidence.
- Authorization: if approved, we issue an RMA number, return address, quantity, packaging requirements, and shipping instructions.
- Return: ship only the authorized items within 10 business days after RMA issuance. Display the RMA number on the outer shipping document, not on the original product packaging.
- Inspection: we verify quantity, identity, condition, packaging, and the claimed defect. Inspection is normally completed within 10 business days after receipt, but complex laboratory analysis may take longer.
- Resolution: we confirm the approved remedy and provide the related credit, refund, replacement, or repair timing in writing.
Do not return goods without an RMA. Unauthorized returns may be refused and sent back at the buyer's cost.
5. Shipping responsibility
- For a verified SupplyICs shipping error or covered non-conformance, SupplyICs pays or reimburses reasonable authorized return freight and replacement freight.
- For an approved discretionary standard-stock return, the buyer pays return freight, insurance, customs charges, and duties. Any restocking charge will be stated in the RMA before the buyer ships.
- The buyer is responsible for loss or damage caused by inadequate return packaging, ESD handling, moisture exposure, or shipment contrary to the RMA instructions.
6. Remedies and refunds
After validating a covered claim, SupplyICs may, as commercially reasonable and subject to availability, replace the goods, repair or rework them, issue account credit, or refund the affected product price. A refund is issued to the original payment method where practicable; otherwise, it is made by bank transfer to the verified purchasing entity. Approved refunds are normally initiated within 10 business days after inspection is complete.
Original outbound freight, bank fees, duties, taxes, testing costs, and consequential losses are not refundable unless the RMA states otherwise or applicable law requires it. Refund processing time after initiation depends on the bank or payment provider.
7. NCNR and other exclusions
Non-cancellable, non-returnable (NCNR) items are not eligible for cancellation, discretionary return, or refund after SupplyICs accepts the PO or payment, except for a verified SupplyICs shipping error or covered non-conformance.
NCNR status may apply to EOL or obsolete components, allocated or brokered stock, special procurement, custom kitting, programmed or remarked-to-order parts, custom testing, cut tape, buyer-specific packaging, and other items identified as NCNR on the quote or order document.
Coverage also excludes damage or failure caused by improper storage, moisture or ESD exposure after delivery, soldering-profile violations, rework, alteration, programming, destructive testing, misuse, installation error, or operation outside the manufacturer specification.