Shipping Policy

1. Order processing

Processing begins after payment clearance, credit approval, export screening, and confirmation that all order details are complete. Standard in-stock orders are normally prepared within 1 to 3 business days. Inspection, baking, dry packing, custom testing, consolidation, or special documentation may extend processing time; the quotation or order acknowledgment will state the applicable estimate.

2. Carriers and delivery estimates

We commonly ship with DHL, UPS, FedEx, or an agreed freight forwarder. Express transit is typically estimated at 3 to 7 business days after dispatch, excluding customs clearance, remote-area handling, weather disruption, regulatory holds, and carrier delays. All delivery dates are estimates unless SupplyICs expressly accepts a guaranteed date in writing.

3. Incoterms, title, and risk

The accepted order document will state the applicable Incoterm and named place. Unless it states otherwise, the default term is EXW SupplyICs facility, Shenzhen, China (Incoterms® 2020). FOB applies only when expressly stated with a named port. Responsibility for export/import formalities, freight, insurance, title, and risk of loss transfers as defined by the stated Incoterm and the parties' written agreement.

4. Shipping charges, customs, and tax

• Freight and insurance are charged as stated in the quotation or invoice.
• Unless a different Incoterm assigns them to SupplyICs, the buyer is responsible for import clearance, duties, tariffs, VAT/GST, brokerage, storage, demurrage, and destination fees.
• SupplyICs will provide commercially reasonable shipping and customs documents but will not undervalue goods or provide inaccurate origin, classification, or end-use information.

5. Packaging and partial shipments

Components are packed using appropriate ESD and moisture-control practices based on the product and agreed service scope. We may use reels, trays, tubes, antistatic bags, desiccant, humidity indicator cards, dry pack, or protective overpacking. SupplyICs may make partial shipments only when the order permits them or the buyer approves them; any resulting freight allocation will be confirmed in writing.

6. Address changes and tracking

The buyer must verify the legal entity, consignee, telephone number, delivery address, tax identifiers, and import instructions before dispatch. Address or consignee changes after dispatch may be impossible or may incur carrier charges. Tracking details are sent after carrier acceptance. A tracking scan is not a guarantee of customs release or final delivery time.

7. Insurance, loss, and transit damage

Shipment insurance is included only when stated in the accepted order or shipping confirmation. On delivery, inspect the carton before signing. Note visible damage or missing cartons on the carrier receipt, photograph the condition, retain all packaging, and notify SupplyICs within 5 business days. Do not discard or return goods until the carrier and SupplyICs provide instructions.

Claims are handled according to the stated Incoterm, carrier rules, insurance coverage, and our Returns, Warranty & RMA Policy.

8. Export controls and delivery restrictions

Orders and shipments remain subject to export-control, sanctions, end-user, end-use, and carrier screening. We may pause, reroute, or cancel a shipment when required by law or when accurate compliance information is not provided. The buyer must not request delivery to a prohibited destination, person, or end use.

9. Delays outside reasonable control

SupplyICs is not responsible for delays caused by customs, government action, export licensing, carrier disruption, severe weather, labor disputes, infrastructure failure, epidemic, war, civil unrest, or other events outside reasonable control. We will provide available status information and commercially reasonable assistance.

10. Shipping contact

For dispatch documents, tracking questions, or transit claims, email [email protected] and include the invoice number, PO number, tracking number, and photographs when relevant.